Simple & Contextual
A few lines of code pasted into your website and you're up and running. Site Remark does the rest.
When customers click a button, a form is overlayed on the website, allowing the customer to remain in the current context while submitting feedback.
Site Remark captures feedback & organizes it accordingly, allowing you a central location to read, react and respond to your customers.
Organized & Collaborative
Customers can see their feedback along with that of other customers in the forum area. This creates an atmosphere of openness which promotes customer loyalty and trust, and allows customers to help each other therefore, building community around your company.
Topics are clearly labeled as a question, idea, problem, or a praise so that they can be addressed accordingly.
An opportunity to submit further feedback is always present in the right-hand column.
Customers can also subscribe to forum updates via RSS.
Remarkably Detailed
Each topic is displayed along with the details of:
- Who posted it
- How many other people have the same question, problem, etc..
- It's tags (customers can tag a topic for better searchability & classification)
- Related products & services
- and of course, it's responses
Official company representatives are clearly identified in the forums. Their responses appear highlighted.
Customers can subscribe to the progress of a certain topic via RSS
Related topics are also highlighted in the right column.
Highlights Your People
Building trust with your customers is not an easy task. Allowing customers to get to know your reps is essential in that process.
Each representative profile provides their name, their title and responsibilities, as well as a summary of their activity in the forums. This allows you to track the level of service your company is providing.
Shed Some Light on your Products & Services
You can choose to highlight different products and services to get more specific feedback from your customers.
When feedback is submitted, customers will be asked if it pertains to a certain product or service. This will allow you to respond more efficiently. This may also aid in further product development.
*Dunder-Mifflin, Inc is a fictional company from NBC's The Office. Copyright of NBC Studios, Inc. and Universal Network Television, LLC